Shipping & returns
Shipping is fulfilled by UPS or GSO/GLS. Proof of recipient being over 21 is required and will be sought. The only states we ship to are, AZ, CA, WA, NV, OR, NM, FL, VA, DC, ID, NE, WV and WY. Shipping is a flat rate of $55, for 6-12 bottles. For lesser quantities or to ship to Alaska, please contact us directly.
All wine is sold in California, and title passes to the buyer in California. We make no representation relative to your right to import wines into your state or county. The customer, by placing an order, warrants to us that he/she is aware of and in compliance with the laws governing shipment of alcohol into his/her area. All California orders are subject to sales tax.
Refunds given only for product shipped in error or damaged in shipment. Any returns will be issued merchandise credit only.
Per California ABC claims on defective items for return/refund must be made within 14 days of purchase.
For technically flawed wines such as wine that has become prematurely oxidised or corked wines: Our policy works on a case by case basis but for most cases we will cover you on the loss. We will require that any flawed wine be sent back to us intact. Please place cork back in bottle securely with wine still inside and call us to arrange a pickup of the bottle. We will not allow any returns on bottles if the wine is not present in the bottle being returned. If the wine being returned for being flawed is received and deemed a legitimate claim, Bird Rock Fine Wine will either replace the bottle (if still available) or issue the customer credit.